"Statement of Urgent Notice for the customer regarding COVID-19" Response Bio Clean

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The spread of COVID-19, commonly referred to as Coronavirus, is an exceptional circumstance with on-going ramifications for everyone. As the situation continues to develop and change, Response Bio Clean will provide updated advice, resources and guidance in line with current Government guidance to support our employees and customers.

If anyone in your household or business has become unwell, and has developed at least one of the symptoms of Coronavirus, then please contact Response Bio Clean as a matter of urgency. We have a duty of care towards members of the public and our team to protect them from threats to health and dangers of life. We will postpone the date of work scheduled, and after the statutory isolation period has ended, we will contact you to rearrange a convenient date and time.

Flood Damage and Restoration

24/7 Emergency Services

Flood damage is devastating. The damage to property and possessions is bad enough but it doesn’t end there. If you need to wait to regain use of the property then this makes things worse. We understand the effect that flood damage has on people and are here to help. We’ll get the damage repaired; the property renovated and get it all done quickly and efficiently so you can get your life back to where it belongs. Please call us on 0333 7720638 and we’ll be happy to help.

Cleaning and Restoration of Premises and Contents Due To Flood Damage

Our entire business is based around our proven ability of being able to clean and restore buildings and contents so we are very well placed and able to deal with Flood damage quickly and effectively. Our fully trained and professional team have many years of experience in cleaning and restoration following flood damage. We are available in the same way that emergency services are available, 24/7, 365 days a year. Our team are fully trained and equipped with the necessary equipment, cleaning materials, PPE and RPE to respond anywhere in the UK at a moment’s notice.

As an emergency flood damage cleaning specialist, our services are set up to respond rapidly to the effects of a flood, 24 hours a day. Our teams have all the correct protective clothing, equipment and cleaning materials to start work straight away.

Why Choose Us?

Firstly, we are specialists. Flood damage and restoration is not something that should be carried out by a general cleaning company.

We have developed comprehensive and robust policies and procedures, health and safety practices including risk assessments as well as comprehensive method statements. These systems and procedures are absolutely essential in any work environment but are of particular importance when dealing with potentially dangerous, Flood damaged environments.

We work closely with our clients, their representatives, agents and insurers to accurately assess the type and severity of Flood damage in order to be able to take the most effective action.

We will help identify items that can be saved and those so badly damaged that they must be disposed of. Our emergency waste teams will take damaged items to an authorised site for safe disposal.

How Do We Work?

Before we carry out any work
  • We carry out a comprehensive risk assessment to effectively evaluate risks to people, property and the environment.
  • After carrying out a risk assessment, we create a method statement. A method statement details exactly how we are going to carry out a task and details the steps that need to be taken to safely carry out the work. This could involve detailing the type of equipment we might be using, the PPE (personal protective equipment) that might be needed and the processes involved in actually carrying out the work.
  • COSHH Risk Assessment. COSHH is short for control of substances hazardous to health. The COSHH risk assessment that we carry out is done to identify the risks involved with the materials that we are dealing with and also to understand the risks involved with using the chemicals that we decide to use.
  • Creation of a Waste Transfer Note. A waste transfer note (WTN) is a document that details the transfer of waste from one person to another. We make certain that every load of waste that we receive on your behalf or that we pass to others is covered by a WTN. WTNs make certain that there is a clear audit trail from when the waste is produced until it is disposed of.
  • PPE and RPE Training or Toolbox Talks. We make certain that all of our team know what and how to use their PPE (personal protective/protection equipment). This is done through Toolbox talks. Put simply, someone experienced and also qualified if necessary in the effective use of PPE demonstrates and explains exactly how to put on, wear and work in items of PPE. RPE (Respiratory Protection Equipment) such as breathing apparatus often needs specialist training or instruction in safe and effective useage and we also make certain that our team are fully equipped, trained and competent in the use of RPE at all times.

How we clean up and remedy Flood Damage?

We use specialist cleaning techniques and materials to thoroughly clean surfaces affected by water damage. The first thing to do if you have or are dealing with a flood is to make the area safe. This means shutting off mains services such as electricity and water if possible. Water and electricity really do not mix and are a lethal combination. Water is a very effective conductor of electricity and needs to be kept well away from electricity at all times. This is one of the reasons why bathrooms in the UK have no mains electricity sockets and that it is illegal to have light switches other than pull switches located in bathrooms.

Different Types of Flood Water

There are three different types of water. “Clean” water comes from rain, condensation, leaking drain pipes and the like. This is not completely harmless but is far less dangerous than water or flood damage originating from sewage leakage. In most cases, this can be cleaned up yourself with very little potential danger to people. If you aren’t sure, however, please call us on 0333 7720638 and we will be happy to help.

“Grey” water is dirty water that originates from washing machines, clean toilets, dishwashers and the like. Whilst care should of course be taken with cleaning up any type of flood damage, grey water represents some danger but if you are tackling it yourself, please make sure that you take the correct precautions and wear appropriate PPE.

“Black” water is the most serious type of water or flood damage. Water from nearby rivers or potentially contaminated by sewage water is a serious hazard to health due to it containing human waste, bacteria, water borne organisms or other serious contaminants. This should never be cleaned up by someone who isn’t trained to do so and needs professional attention. Please call us on 0333 7720638 and we will be happy to help.

Risks and Dangers Associated with Flood Damage

When dealing with a fire damaged site then there are a wide range of risks and dangers that can be present. Examples include structural integrity of the whole or part of the building, substantial danger of breathing difficulties due particles in the atmosphere.

In addition, water damage presents a clear risk from slipping as does the possibility of trip hazards caused by falling ceilings, walls or other objects combined with a loss of visibility through power outages.

Chemical Use

The chemicals that we use are all effective for the political micro control of:

A/H1N1 swine, P.aeruginosa, E.coli, S.aureus, Enterococcus hirae, Bacillus subtilis, MRSA, C.difficile, Mycobaclerium, Tuberculosis, MRSA, Medical Waste Treatment Aspergillus niger, Listeria, Salmonella and Legionella pneumophila. Feline Calicivirus (Human Norovirus surrogate), Feline Coronavirus (SARA surrogate), enveloped and non-enveloped virus, HIV and C.difficile.

Some of Our Accreditations and Standards

ISO 9001

The ISO 9001 Quality Management System (QMS) is the world’s most popular quality management standard, with over one million certified organisations in 180 countries worldwide.

ISO 14001 is an internationally agreed standard that sets out the requirements for an environmental management system. It helps organisations to improve their environmental performance through more efficient use of resources and reduction of waste, gaining a competitive advantage and the trust of stakeholders.

ISO 45001 is the world’s international standard for occupational health and safety, issued to protect employees and visitors from work-related accidents and diseases.

As fully trained and insured members of the National Academy of Crime Scene Cleaners (www.nacsc.co.uk) as well as being fully licensed waste carriers, we are able to safely and effectively dispose of all biohazard waste. We are registered as an upper tier waste carrier with the Environment Agency

Safe Contractor Accredited

The SafeContractor scheme was created to showcase and ensure that a business places their employees’ health and safety first. SafeContractor is an accreditation provided by Alcumus, who are a leading provider of risk management, certification and accreditation services with over 27,000 members.

Constructionline Member

Constructionline is a remote assessment of a company and that looks for the business to provide information about the company, directors, finances and areas of operation. In addition, Constructionline audits Health & safety, equal opportunities and environmental management policies, procedures and standards.

Alcumus COVID-19 secure

We have been assessed by Alcumus regarding our COVID-19 cleaning standards. This shows and proves that we provide accurate and effective cleaning procedures for customers in order to eliminate the potential of Coronavirus transmission as well as reinstating a clean and hazard free environment when someone has tested positive with the virus.

We're happy to help answer any questions you may have.


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    Response Bio Clean teams have been supporting the public and private sectors, ensuring they are COVID-19 secure, with pre-emptive strikes and decontamination cleaning taking place up and down the UK. If you need our essential COVID services then please follow the below link.