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This depends on the customer’s location and the daily schedule. Sometimes, what we do is ask for photos to be sent of the situation/disaster so we can quickly evaluate the damage, the process and the hours of work that will be put in. We will then communicate when we can get on site. However, if a member of our team needs to get on site as a matter of critical urgency then we will arrange this and we have always managed to get onsite within 1-3 hours of the first point of contact.
This depends on the customer’s location and the daily schedule. Sometimes, what we do is ask for photos to be sent of the situation/disaster so we can quickly evaluate the damage, the process and the hours of work that will be put in. We will then communicate when we can get on site. However, if a member of our team needs to get on site as a matter of critical urgency then we will arrange this and we have always managed to get onsite within 1-3 hours of the first point of contact.